Operational Efficiency

Dev Task Triage System

A structured way to handle unplanned, ad-hoc operational requests without disrupting roadmap work.

1. Intake

Single Request Channel

Current State: Requests lost in DMs.
New State: One public channel: #ops-requests

2. Track

System of Record

Every request becomes a record. We finally see the volume and patterns of ad-hoc work.

3. Prioritize

Urgency Matrix

We move from "First In, First Out" to prioritization based on Business Impact.

4. Capture

Reusable Knowledge

Solve it once, document it once. We stop reinventing the wheel for every request.

End-to-End Workflow

1. Post
Request in Slack
2. Click
Convert to Ticket
3. Triage
Assign P1/P2/P3
4. Execute
Work & Solve
5. Document
Save Solution
No Single Point of Failure
Track Unplanned Work
Protect Roadmap